Terms and Conditions


Welcome to Twig Tea.
In these terms, we also refer to Twig Tea as 'our', 'we', or 'us'.
And you are you!

What are these terms about?

These terms apply when you use this website, being https://twigtea.com.au/ and any other websites we operate with the same domain name and a different extension (“Website”).

These terms also apply when you purchase any products through this Website (“Tea Products”).

If you’re looking for our Privacy Policy, which we will comply with and you also agree to be bound by, you can find it here [insert link]

How do I read these terms?

We separated these terms into three parts, so they are easy to read and understand.
Those parts are:

●  PART A: Terms for when you buy Tea Products (applies when you buy)
●  PART B: Terms for when you browse and interact with this Website (applies when you browse)
●  PART C: Liability and warranties, and interpretation provisions (applies to both buying and browsing)

Please let us know if you have any questions about these terms, and don’t continue using this Website or purchase any Tea Products unless you have read and agree to these terms.

I’ve returned to your Website, do I need to read these terms again?

Once you place an Order, the terms of Part A accepted at the point of sale will apply to your purchase of those Tea Products. However, please note that we may change any part of these terms at any time by updating this page of the Website, so you may find that different terms apply next time you use this Website or purchase Tea Products. You can check the date at the top of this page to see when we last updated these terms.



(a)  By submitting an order for purchase of a Tea Product using the Website’s functionality (Order) you represent and warrant that:

                  (i) you have the legal capacity and are of sufficient age to enter into a binding contract with us; and
                  (ii) you are authorised to use the debit or credit card you provide with your Order.

(b)  Submitting an Order constitutes your intention and offer to enter into Part A of these terms (including Part C which you agreed to by using this Website) where we will provide you with the Tea Products you have ordered in exchange for your payment of the total amount listed upon checkout.

(c)  Part A of these terms is not agreed between you and us until we have approved your payment and you receive an email from us confirming that your order is being processed.


(a)  We will endeavour to ensure that the Tea Products provided will be substantially the same as the Tea Products displayed on our Website, or as otherwise agreed with you in writing prior to you placing your Order. Please note that due to screen display, colour and brightness, and image quality, Tea Products may not exactly match the image on our Website.

(b)  Until the price of your Tea Products is paid in full, title in those Tea Products is retained by Twig Tea. Risk in the Tea Products will pass to you on delivery in accordance with clause 4. Delivery must not be refused by you.


Some of our loose-leaf Tea Products are blended and packaged by us and some Tea Products may differ from one another. You acknowledge and agree that there are natural variations in plant based products which may result in variations in our Tea Products that are beyond our control.


Our Tea Products may have a best before date and / or directions for safe storage and handling. Using any of our Tea Products after the best before date or not storing and handling the Tea Products with the applicable directions, may affect the quality and your enjoyment of the Tea Products. Without limiting the general nature of clause 17, we will have no liability for any use of the Tea Products after their best before date or after being stored and handled in any way other than as directed.


(a)  All prices are:

             (i) per unit (except where indicated);
             (ii) in Australian Dollars; and
             (iii) subject to change prior to you completing an Order without notice.

(b)  (Payment obligations) Unless otherwise agreed in writing, you must pay for all Tea Products at the time of placing an Order.

(c)  (GST) Unless otherwise indicated, amounts stated on the Website do not include GST. In relation to any GST payable for a taxable supply by Twig Tea, you must pay the GST subject to Twig Tea providing a tax invoice.

(d)  (Card surcharges) Twig Tea reserves the right to charge credit card surcharges in the event that payments are made using a credit, debit or charge card (including Visa, MasterCard or American Express).

(e)  (Online payment partner) We may use third-party payment providers (Payment Providers) to collect payments for Tea Products. The processing of payments by the Payment Provider will be, in addition to these terms, subject to the terms, conditions and privacy policies of the Payment Provider and we are not liable for the security or performance of the Payment Provider. We reserve the right to correct, or to instruct our Payment Provider to correct, any errors or mistakes in collecting your payment.

(f)   (Pricing errors) In the event that we discover an error or inaccuracy in the price at which your order was purchased (including shipping prices), we will attempt to contact you and inform you of this as soon as possible. You will then have the option of purchasing your order at the correct price, or cancelling your order. If you choose to cancel your order and payment has already been debited, the full amount will be credited back to your original method of payment.


(a)  (Delivery Costs) Delivery costs will be added to the cart upon checkout. The prices displayed at checkout are inclusive of delivery to the address chosen by you.

(b)  (Delivery Details) Twig Tea may charge you for delivery at any time (notwithstanding that it may not have previously done so). Where prices are stated as inclusive of delivery:

             (i) delivery is to the delivery point specifically accepted by Twig Tea; and
             (ii) we will deliver the Tea Products to you in accordance with the shipping information displayed on our Website.

(c)  (Delivery Issues) Third party courier terms apply to the delivery of the Tea Products to you. Any problems with delivery should be directed to us to troubleshoot the issue. We will endeavour to assist you to ensure your delivery arrives. All delivery times provided to you are estimates only and are subject to postal delays and reasons beyond our control. We do not warrant or make any representation that your order will be delivered within the times indicated. We will not be liable for any loss or damage suffered as a result of or in connection with late deliveries.

(d)  (International Orders) Twig Tea reserves the right to refuse international orders. Approved international orders may be subject to customs and import duties upon reaching its country of destination. You will be responsible for paying all customs and import duties and acknowledge that failure to pay may result in your order being held at customs. We will not be liable for any costs you may incur in having your order released from customs, including reimbursing you for any customs or import duties you may pay.



We reserve the right to cancel your order for any reason, and we will notify you of this as soon as possible. Where payment has already been debited, the full amount will be credited back to your original method of payment.


You may cancel your Order up to the time that we confirm your Order in writing to you. Once we confirm your Order, your Order is binding and cannot be changed by you. However, our refunds and exchanges process in clause 5.3 may apply.


(a)  We do not offer change of mind returns.

(b)  We will provide a full refund of the price paid for a Tea Product if we determine that:

             (i) a Tea Product you have ordered was not received by you solely due to failure by us;
             (ii) a Tea Products provided to you was not substantially the same as the Tea Product you ordered as displayed on our Website (subject to reasonable variation as a result of plant variability, screen display, colour and brightness, and image quality); or
             (iii) a Tea Product is faulty, in accordance with clause 5.3(c).
(c)  (Faulty products) The following process applies to any Tea Product you believe to be faulty.

              (i) If you believe your Tea Product is faulty, please contact us using the details provided on our Website with a full description of the fault (including images).
              (ii) If we determine that your Tea Product may be faulty, we will request that you send the Tea Product back to us at your cost for further inspection. We reserve the right to further inspection before deeming a Tea Product faulty.
              (iii) If we determine in our reasonable opinion that the Tea Product is not faulty, or is faulty due to your failure to use, store or handle the Tea Products as directed, we will refuse your return and send the Tea Product back to you at your cost.
              (iv) If we determine that the Tea Product is faulty, you will be credited the full amount paid (including shipping costs) and you may request a refund, exchange or store credit. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.
               (v) If you fail to comply with the provisions of this clause 5 in respect of a faulty Tea Product, we may, in our absolute discretion, issue only a partial refund or no refund in respect of the faulty Tea Product.
               (vi) Nothing in this clause 5 is intended to limit or otherwise affect the operation of any manufacturers’ warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.


(a)  Twig Tea retains all intellectual property rights in the design of the Tea Products, including the recipes, formulas, labelling and packaging, or those rights are owned by a third party. You must not attempt to copy, reproduce, manufacture or otherwise commercialise the Tea Products.

(b)  In this clause, “intellectual property rights” means all copyright, trade mark, design, patent, , trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of these terms both in Australia and throughout the world.


(a)  We may do any of the following:

              (i) outsource any part of performing any services related to providing the Tea Products, including delivery of your Tea Products; or
              (ii) procure materials and Tea Products from third party suppliers;
              without further notice to or permission from you.

(b)  To the maximum extent permitted under applicable law, we will not be liable for any acts or omissions of those third parties, including where such third parties cause delay or damage to any part of your Order, or are negligent in providing services or goods.



You must only use the Website in accordance with these terms and any applicable laws, and must ensure that your employees, sub-contractors and any other agents who use or access the Website comply with these terms and any applicable laws.


You must not:

(a)  copy, mirror, reproduce, translate, adapt, vary, modify, sell, decipher or decompile any part or aspect of the Website without the express consent of Twig Tea;

(b)  use the Website for any purpose other than the purposes of browsing, selecting or purchasing Tea Products;

(c)  use, or attempt to use, the Website in a manner that is illegal or fraudulent or facilitates illegal or fraudulent activity;

(d)  use, or attempt to use, the Website in a manner that may interfere with, disrupt or create undue burden on the Website or the servers or networks that host the Website;

(e)  use the Website with the assistance of any automated scripting tool or software;

(f)  act in a way that may diminish or adversely impact the reputation of Twig Tea, including by linking to the Website on any other website; and

(g)  attempt to breach the security of the Website, or otherwise interfere with the normal functions of the Website, including by:

           (i)  gaining unauthorised access to Website accounts or data;
           (ii) scanning, probing or testing the Website for security vulnerabilities;
           (iii) overloading, flooding, mailbombing, crashing or submitting a virus to the Website; or
           (iv) instigate or participate in a denial-of-service attack against the Website. 


(a)  While we make every effort to ensure that the information on the Website is as up-to-date and accurate as possible, you acknowledge and agree that we do not (to the maximum extent permitted by law) guarantee that:

           (i) the Website will be free from errors or defects (or both, as the case may be);
           (ii) the Website will be accessible at all times;
           (iii) messages sent through the Website will be delivered promptly, or delivered at all;
           (iv) information you receive or supply through the Website will be secure or confidential; and
           (v) any information provided through the Website is accurate or true.

(b) We reserve the right to change any information or functionality on the Website by updating the Website at any time without notice, including product descriptions, prices and other Website Content.


(a)  Twig Tea retains ownership of the Website and all materials on the Website (including text, graphics, logos, design, icons, images, sound and video recordings, pricing, downloads and software) (Website Content) and reserves all rights in any intellectual property rights owned or licensed by it not expressly granted to you.

(b)  You may make a temporary electronic copy of all or part of the Website for the sole purpose of viewing it. You must not otherwise reproduce, transmit, adapt, distribute, sell, modify or publish the Website or any Website Content without prior written consent from Twig Tea or as permitted by law.

(c)  In this clause, “intellectual property rights” means all copyright, trade mark, design, patent, , trade, business, company and domain names, confidential and other proprietary rights, and any other rights to registration of such rights whether created before or after the date of these terms both in Australia and throughout the world.


(a)  The Customer acknowledges and agrees that third party terms & conditions (Third Party Terms) may apply.

(b)  The Customer agrees to any Third Party Terms applicable to any third party goods and services, and Twig Tea will not be liable for any loss or damage suffered by the Customer in connection with such Third Party Terms.


(a)  The Website may contain links to other websites that are not our responsibility. We have no control over the content of any linked websites, and we are not responsible for that content.

(b)  Inclusion of any linked website on the Website does not imply our approval or endorsement of the linked website.


(a)  This Website is powered by a third party platform and the terms and conditions of that third party may apply to your use of this Website to the extent applicable to you. Those terms can be accessed here: https://www.ezicreative.com.au/

(b)  To the maximum extent permitted under applicable law and our agreement with our third party platform provider, we will not be liable for any acts or omissions of that third party, including in relation to any fault or error of the Website or any issues experienced in placing Orders.


Twig Tea does not accept responsibility for loss or damage to computer systems, mobile phones or other electronic devices arising in connection with use of the Website. You should take your own precautions to ensure that the process that you employ for accessing the Website does not expose you to risk of viruses, malicious computer code or other forms of interference.


If you become aware of misuse of the Website by any person, any errors in the material on the Website or any difficulty in accessing or using the Website, please contact us immediately using the contact details or form provided on our Website.



(a)  To the maximum extent permitted by applicable law, Twig Tea limits all liability to any person for loss or damage of any kind, however arising whether in contract, tort (including negligence), statute, equity, indemnity or otherwise, arising from or relating in any way to this Website, these terms or any Tea Products or services provided by Twig Tea to $100 AUD.

(b)  Twig Tea is not a health service provider or a naturopath. We do not represent that any of the Tea Products that we sell will provide any health benefits and exclude all liability for any claim of the Customer that it was led to believe the Tea Products are a health product.

(c)  Claims for loss of or damage to Tea Products in transit must be made against the carrier.

(d)  Tea Products sold by Twig Tea, will have only the benefit of any warranty given, and insurance held, by the manufacturer.

(e)  All other express or implied representations and warranties in relation to Tea Products and the associated services performed by Twig Tea are, to the maximum extent permitted by applicable law, excluded.

(a)  Nothing in this agreement is intended to limit the operation of the Australian Consumer Law contained in the Competition and Consumer Act 2010 (Cth) (ACL). Under the ACL, you may be entitled to certain remedies (like a refund, replacement or repair) if there is a failure with the goods or services we provide.

(b)  (Indemnity) You indemnify Twig Tea and its employees and agents in respect of all liability for loss, damage or injury which is or may be suffered by any person arising from your or your representatives’:

           (i) breach of any of these terms;
           (ii) use of the Website; or
           (iii) use of any goods or services provided by Twig Tea.

(c)  (Consequential loss) To the maximum extent permitted by law, under no circumstances will Twig Tea be liable for any incidental, special or consequential loss or damages, or damages for loss of data, business or business opportunity, goodwill, anticipated savings, profits or revenue arising under or in connection with this Website, these terms or any Tea Products or services provided by Twig Tea (except to the extent this liability cannot be excluded under the Competition and Consumer Act 2010 (Cth)). 



This agreement is governed by the law applying in Victoria, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of Victoria and courts of appeal from them in respect of any proceedings arising out of or in connection with these terms. Each party irrevocably waives any objection to the venue of any legal process on the basis that the process has been brought in an inconvenient forum.


No party to these terms may rely on the words or conduct of any other party as a waiver of any right unless the waiver is in writing and signed by the party granting the waiver.


Any term of these terms which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity and enforceability of the remainder of these terms is not limited or otherwise affected.


An obligation or a liability assumed by, or a right conferred on, two or more persons binds or benefits them jointly and severally.


A party cannot assign, novate or otherwise transfer any of its rights or obligations under these terms without the prior written consent of the other party.

18.6 COSTS

Except as otherwise provided in these terms, each party must pay its own costs and expenses in connection with negotiating, preparing, executing and performing these terms.


(a)  (singular and plural) words in the singular includes the plural (and vice versa);

(d)  (currency) a reference to $; or “dollar” is to Australian currency;

(e)  (gender) words indicating a gender includes the corresponding words of any other gender;

 (f)  (defined terms) if a word or phrase is given a defined meaning, any other part of speech or grammatical form of that word or phrase has a corresponding meaning;

(g)  (person) a reference to “person” or “you” includes an individual, the estate of an individual, a corporation, an authority, an association, consortium or joint venture (whether incorporated or unincorporated), a partnership, a trust and any other entity;

(h)  (party) a reference to a party includes that party’s executors, administrators, successors and permitted assigns, including persons taking by way of novation and, in the case of a trustee, includes any substituted or additional trustee;

(i)  (these terms) a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure is a reference to a party, clause, paragraph, schedule, exhibit, attachment or annexure to or of these terms, and a reference to these terms includes all schedules, exhibits, attachments and annexures to it;

(j)  (document) a reference to a document (including these terms) is to that document as varied, novated, ratified or replaced from time to time;

(k)  (headings) headings and words in bold type are for convenience only and do not affect interpretation;

(l)  (includes) the word “includes” and similar words in any form is not a word of limitation; and

(m)  (adverse interpretation) no provision of these terms will be interpreted adversely to a party because that party was responsible for the preparation of these terms or that provision.


(a)  A notice or other communication to a party under this agreement must be:

              (i) in writing and in English; and
              (ii) delivered via email to the other party, to the email address specified in this agreement, or if no email address is specified in this agreement, then the email address most regularly used by the parties to correspond regarding the subject matter of this agreement as at the date of this agreement (Email Address). The parties may update their Email Address by notice to the other party.

(b) Unless the party sending the notice knows or reasonably ought to suspect that an email was not delivered to the other party’s Email Address, notice will be taken to be given:

              (i) 24 hours after the email was sent; or
              (ii) when replied to by the other party,

whichever is earlier.